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- W646706114 abstract "The Six Sigma approach which has been widely applied in the manufacturing sector hascontributed to significant changes in reducing the number of defects. As a result, it hasattracted many practitioners including those from the service industry to implement thestrategy in their operations. This study aims at providing a prospect for implementing SixSigma in computer laboratory management at Higher Learning Institution (HLI). Six Sigmaapproach has been selected not only to improve the service but also to handle critical problemsin the process. Among the main challenges faced by the computer lab management teaminclude continuous virus infection, network interruption, overheating, and hardware andsoftware maintenance. The study considers the management of computer laboratory for twocases, i.e. the in Faculty of Information Sciences and Technology (FTSM) in UKM, and theFaculty of Design and Architecture (FRSB) in UPM. The proposed strategy forimplementation of Six Sigma would serve as a guideline for the management team to applythe tool in their operations" @default.
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- W646706114 date "2008-07-01" @default.
- W646706114 modified "2023-09-27" @default.
- W646706114 title "Enam sigma dalam pengurusan makmal komputer di IPT:suatu cadangan" @default.
- W646706114 hasPublicationYear "2008" @default.
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