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- W653077881 abstract "Benchmarking as a way to measure performance is a common method of industry comparison and air navigation service providers (ANSPs) are no exception. In 2004 a global benchmarking initiative under CANSO (Civil Air Navigation Services Organisation) was begun with a long range goal to produce a public report of key performance indicators that included the identification of the participating ANSPs. The overall effort was to include many aspects of air navigation including costs, service quality, delay, safety as well as environmental. Up to 2009, the focus had been on developing the cost-effectiveness and performance aspects of benchmarking, and these were now sufficiently mature and in a position to go public. It was decided to publish these key performance indicators as a “leading edge”. This first publication included the indicators for 30 ANSPs that varied both in geography and activity. This paper includes the guiding principles for the benchmarking process, the process used to develop a public document, the implications of going public, as well as key performance indicators highlighted from the document. The concluding portion of the paper deals with the future development of ANSP benchmarking." @default.
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- W653077881 date "2012-01-01" @default.
- W653077881 modified "2023-09-26" @default.
- W653077881 title "Air Navigation Service Provider Performance Benchmarks: A Public Report" @default.
- W653077881 hasPublicationYear "2012" @default.
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