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• W654300784 abstract "Introduction - What this book is about - Who should read it 1. Why Hiring and Retention Matter - The growing importance of human assets - empirical evidence - High competition for high-quality employees - The employee-customer connection (evidence for the employee-customer profit chain) 2. Why Hiring and Retention Are So Challenging 3. Hiring Right: The First Step to Retention The Hiring Process - Defining the Job Requirements - Recruiting - Preparing to Interview - Conducting the Interview - Asking Questions - Evaluating the Candidates - Making the Decision and Offer 4. Keeping the Best - Why Retention Matters - Typical turnover rates - The costs of turnover - The link between employee retention and customer satisfaction - Two examples of success: Southwest Air and SAS Institute 5. What Makes Retention So Challenging? - Demographic conditions - Economic trends - Cultural expectations - Upheavals in the world of work 6. Why People Stay and Why They Leave Reversing the Pattern The Role of Pay and Benefits 7. Making Good Employees Better - Employee development - Employee development increases the value of human assets and reduces turnover - Employees routinely identify skill and career development as key workplace benefits - Effective training and development must be aligned with organizational goals - Mentoring, and its impact on retention - Characteristics of effective mentors 8. Workplace Flexibility - Work-life balance - Flex schedules - Telework 9. When All Else Fails - Despite the best retention strategies and execution, good people sometimes leave. Learn why they are leaving through exit interviews - Treating good employees who leave as valued alumni - doing so can often pay future dividends to your organization in terms of new business and recruit referrals. - Keep in touch and the door open to potential boomerang ex-employees. Conclusion" @default.
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• W654300784 date "2002-01-01" @default.
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• W654300784 title "Hiring and keeping the best people" @default.
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