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- W657805212 abstract "This paper objective is analyzing how interactions of services’ attributes, depending on Kano Model attributes's classification, do affect customer satisfaction. The results show that the impact of ..." @default.
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- W657805212 date "2013-01-01" @default.
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- W657805212 title "How do the interactions of service attributes affect customer satisfaction? A study of Kano Model’s attributes" @default.
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