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- W659242006 abstract "This article explains the concept of value-for-toll (VFT) in tollway operations, which is likened to the concept of return-on-investment (ROI) found in financial communities. The most basic definition of VFT is that it indicates the amount of value given away in relation to the toll paid in exchange for that value. Value, as designated here, is equivalent to safety, efficiency, and the customer's satisfaction. The article notes that these three factors are all tightly intertwined, with one factor of value affecting the others. Once such information has been collected using empirical data, the VFT can be suitably calculated by the relevant authorities. The first step in looking at the VFT is to determine what areas can be improved upon. One factor that is described as beneficial is that of open road tolling, as tolling plazas are a common place for accidents to occur." @default.
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- W659242006 date "2006-08-01" @default.
- W659242006 modified "2023-09-24" @default.
- W659242006 title "Into the Equation?: Customer Satisfaction is Critical to Companies in Tolling" @default.
- W659242006 hasPublicationYear "2006" @default.
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