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- W66405798 abstract "This chapter provides the theoretical foundation and background on data envelopment analysis (DEA) method. We first introduce the basic DEA models. The balance of this chapter focuses on evidences showing DEA has been extensively applied for measuring efficiency and productivity of services including financial services (banking, insurance, securities, and fund management), professional services, health services, education services, environmental and public services, energy services, logistics, tourism, information technology, telecommunications, transport, distribution, audio-visual, media, entertainment, cultural and other business services. Finally, we provide information on the use of Performance Improvement Management Software (PIM-DEA). A free limited version of this software and downloading procedure is also included in this chapter." @default.
- W66405798 created "2016-06-24" @default.
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- W66405798 date "2014-01-01" @default.
- W66405798 modified "2023-10-01" @default.
- W66405798 title "Managing Service Productivity Using Data Envelopment Analysis" @default.
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- W66405798 doi "https://doi.org/10.1007/978-3-662-43437-6_1" @default.
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