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• W67682352 abstract "Organizations outsource their information systems (IS) for various reasons. In doing so, the intents to increase service quality and reduce costs are among the most prominent drivers for the decision to outsource. By limiting their focus to a primary and often narrow focus on efficiency reasons, customers neglect the unique knowledge potential, flexibility, and support for innovation that outsourcing can offer. Especially the design, implementation and operation of IT-enabled business innovation requires a complex web of technical and business knowledge that often only a network of specialist providers can offer. While firms could draw on external resources for many activities in the innovation process in theory, IS outsourcing is apparently seldom seen as a contributor to innovation in practice. One potential reason for this dilemma is the lack of knowledge about the governance of IS outsourcing relationships that are set on co-developing IT-enabled products and services. As innovationfocused IS outsourcing has generally received scant attention in research, no studies so far have examined which governance mechanisms are most appropriate for achieving the desired outcomes in innovation-focused relationships. Moreover, it has not been explored if these mechanisms differ from outsourcing relationships where customers do not expect contributions to new product or service development." @default.
• W67682352 created "2016-06-24" @default.
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• W67682352 date "2009-01-01" @default.
• W67682352 modified "2023-09-27" @default.
• W67682352 title "Governing Innovation-focused IS Outsourcing Relationships" @default.
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• W67682352 doi "https://doi.org/10.1007/978-3-8349-8290-2_7" @default.
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