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• W68565757 abstract "CyMON is an industrial platform for one-to-one customer care applications. It compromises facilities to implement user-friendly websites with an emotional, learning interface. The CyMON Natural Language Processing Engine can understand written input and react accordingly. It is based on hybrid linguistic and statistical algorithms to analyze natural language input. Each sentence is assigned an appropriate contextualized meaning representation. This paper describes the results of an evaluation of basic pattern matching techniques and argues in favor of their augmentation with more sophisticated models taken from linguistics and statistics. The natural language processing techniques applied in CyMON are described in detail. An overview of related work is provided." @default.
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• W68565757 date "2001-01-01" @default.
• W68565757 modified "2023-10-18" @default.
• W68565757 title "Hybrid Natural Language Processing in a Customer-Care Environment" @default.
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