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- W755790385 abstract "This paper was commissioned and carried out on the premise that consumer satisfaction is an extremely important criterion in judging the level of success of a national system of air services. Unfortunately, the importance to governments in considering consumer satisfaction as a measure of success has not always received the attention it should because of a lack of public data. The paper also provides management within individual companies with some data against which they can compare the findings from studies that were previously carried within their organization. In cases where such studies have not yet been executed, the paper outlines a methodological approach to the issues which may be of value. The paper exclusively focused on inputs that were obtained from persons who currently use airline services. Therefore, the findings provide no direction concerning the views of the non-user." @default.
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- W755790385 date "1981-01-01" @default.
- W755790385 modified "2023-09-28" @default.
- W755790385 title "Measuring Consumer Perceptions of Airline Competition" @default.
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