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- W762618909 abstract "The purpose of this study was to ascertain indications of hotel operators' understanding and application of empowerment. While there was a large amount of literature available on empowerment, there were few writings specific to the hotel industry. Little, if any, research exists on empowerment usage in the hospitality industry. Also, the term empowerment is poorly defined. The study additionally sought information onwhich job positionswere affected and the completeness of implementation of empowerment programs. The pilot study used a deep probe technique to develop information from operating heads of full service hotels. It found preliminary indications that the concepts of empowerment were known, were applied, and affected primarily front office personnel." @default.
- W762618909 created "2016-06-24" @default.
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- W762618909 date "1993-01-01" @default.
- W762618909 modified "2023-09-27" @default.
- W762618909 title "Empowerment: Lip service or guest service" @default.
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- W762618909 hasPublicationYear "1993" @default.
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