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- W764457352 abstract "A management study of Philadelphia's Southeastern Pennsylvania Transportation Authority (SEPTA) was completed in May 1978. The study process was designed to quickly focus investigative effort on apparent problem areas by means of a series of diagnostic techniques, including interviews, peer-group analysis, flowcharting, and organizational analysis. The in-depth studies that relied on independent data collection were specially designed to test hypotheses. The study revealed that among the areas where SEPTA performance was strong were rapid-transit crew scheduling, grant applications, employee absenteeism, and short-term investment management. The study identified nine priority areas for improvement: (a) cash handling, (b) Consolidated Rail Corporation's purchase-of-service agreement, (c) surface transit operations planning, (d) vehicle use, (e) surface transit maintenance, (f) capital project management, (g) pension management, (h) quality of transit service, and (i) regional fare integration. Funding agencies should expect large transit agencies to have at least a few serious problems that should be identified and studied by the agency. The number and phasing of improvement activities must be feasible for the transit agency to accomplish." @default.
- W764457352 created "2016-06-24" @default.
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- W764457352 date "1979-01-01" @default.
- W764457352 modified "2023-09-24" @default.
- W764457352 title "SEPTA MANAGEMENT STUDY: PROCESS AND RESULTS" @default.
- W764457352 hasPublicationYear "1979" @default.
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