Matches in SemOpenAlex for { <https://semopenalex.org/work/W76870052> ?p ?o ?g. }
- W76870052 abstract "Nearly 70% of process improvement projects are failing to provide the expected benefits (Grant 2002). The cost of process improvement projects can be quite substantial and the number of these projects occurring within organisations continues to increase. John Thorp (1998) describes an environment in which managers are struggling to demonstrate the connection between costs and expected business benefits. This eighteen month master's research project has identified a gap in both the academic literature and the business practices of most organisations. This thesis aims to make explicit the selection of processes to improve and to provide the link between process objectives and organisational goals (Davenport 1993; Hammer and Champy 1993). Published literature, coupled with the experience of the research team, has resulted in the development of a targeting methodology for defining and ranking critical processes, and then selecting which of those critical processes to improve first. Although the research team believes that the methodology is applicable to many industries, the research was undertaken in the application hosting centre (AHC) and application service provision (ASP) industry. A focus group and follow on Delphi study was used to ensure that the processes and functional area focused upon was of importance to the participants of the research. This research project was funded by the Australian Research Council's Linkage projects and undertaken with support by REALTECH. The participants included the top three information systems outsourcing companies in Australia and another in the top ten of this industry. The study commenced with identifying critical processes in the ASP environment. This involved both a focus group session and a Delphi study. The Delphi study was followed by four action learning cycles using case studies (action, observe, reflect and revise). These action learning cycles using case studies have revealed that the methodology (which includes the steps to implement the methodology) meets the needs of organisations to identify and select 'critical' processes for improvement. It provides business and researchers with a logical and explicit method to reduce the 'squeaky wheel' and 'latest fad' approaches to process improvement projects. These prior approaches improve processes not necessarily critical for achieving organisational goals consuming limited resources for little gain. The targeting method makes the alignment of process objectives with goals by explicitly linking processes to organisational goals possible. The limitations of this research project are that it does not intend to verify the achievement of business benefit, document the change to an organisation due to its use of the targeting methodology or determine the long term benefits to an organisation using the targeting methodology. These questions might be answered in a longer and larger study as this project is limited to an eighteen month time frame. As for generalisability, the study has focused on the AHC and ASP industries, and the participants, while operating within this industry, are quite different. For the different phases of this project the participants come from in-house providers, multinational outsourcing providers, commercialised government providers, specialist niche product providers, and enterprise system suppliers." @default.
- W76870052 created "2016-06-24" @default.
- W76870052 creator A5020420479 @default.
- W76870052 date "2003-01-01" @default.
- W76870052 modified "2023-10-01" @default.
- W76870052 title "An improved method to identify critical processes" @default.
- W76870052 cites W126957675 @default.
- W76870052 cites W1422788223 @default.
- W76870052 cites W147876567 @default.
- W76870052 cites W1481081172 @default.
- W76870052 cites W1481223100 @default.
- W76870052 cites W1501444178 @default.
- W76870052 cites W1505323038 @default.
- W76870052 cites W1510069224 @default.
- W76870052 cites W1521665149 @default.
- W76870052 cites W1527311855 @default.
- W76870052 cites W1538382802 @default.
- W76870052 cites W1543042479 @default.
- W76870052 cites W1543388636 @default.
- W76870052 cites W1543884310 @default.
- W76870052 cites W1544075956 @default.
- W76870052 cites W1555413233 @default.
- W76870052 cites W1564481352 @default.
- W76870052 cites W1564914100 @default.
- W76870052 cites W1568979516 @default.
- W76870052 cites W1569942118 @default.
- W76870052 cites W1572477620 @default.
- W76870052 cites W1581036747 @default.
- W76870052 cites W1583067148 @default.
- W76870052 cites W1599454649 @default.
- W76870052 cites W1605701154 @default.
- W76870052 cites W1808749005 @default.
- W76870052 cites W1818134803 @default.
- W76870052 cites W1855283887 @default.
- W76870052 cites W1974243922 @default.
- W76870052 cites W1975387752 @default.
- W76870052 cites W1979828126 @default.
- W76870052 cites W1985858614 @default.
- W76870052 cites W1988470004 @default.
- W76870052 cites W1997816453 @default.
- W76870052 cites W1999538231 @default.
- W76870052 cites W2005497495 @default.
- W76870052 cites W2007367842 @default.
- W76870052 cites W2012055911 @default.
- W76870052 cites W2013356846 @default.
- W76870052 cites W2017162678 @default.
- W76870052 cites W2037062828 @default.
- W76870052 cites W2039726079 @default.
- W76870052 cites W2044623913 @default.
- W76870052 cites W2045507107 @default.
- W76870052 cites W2057012437 @default.
- W76870052 cites W2075451845 @default.
- W76870052 cites W2082529226 @default.
- W76870052 cites W2084180758 @default.
- W76870052 cites W2088763347 @default.
- W76870052 cites W2089041694 @default.
- W76870052 cites W2092230767 @default.
- W76870052 cites W2096266868 @default.
- W76870052 cites W2100261808 @default.
- W76870052 cites W2111112955 @default.
- W76870052 cites W2116530587 @default.
- W76870052 cites W2126113118 @default.
- W76870052 cites W2132298998 @default.
- W76870052 cites W2135492276 @default.
- W76870052 cites W2139189943 @default.
- W76870052 cites W2140749232 @default.
- W76870052 cites W2142516955 @default.
- W76870052 cites W2170644967 @default.
- W76870052 cites W2245177119 @default.
- W76870052 cites W2398625129 @default.
- W76870052 cites W2407973983 @default.
- W76870052 cites W2493036926 @default.
- W76870052 cites W2552787802 @default.
- W76870052 cites W2786543709 @default.
- W76870052 cites W2899334956 @default.
- W76870052 cites W305247950 @default.
- W76870052 cites W3123446661 @default.
- W76870052 cites W3151727758 @default.
- W76870052 cites W38728611 @default.
- W76870052 cites W627035478 @default.
- W76870052 cites W645730517 @default.
- W76870052 cites W75923475 @default.
- W76870052 cites W77853079 @default.
- W76870052 cites W82685500 @default.
- W76870052 cites W2470328822 @default.
- W76870052 cites W3111816171 @default.
- W76870052 hasPublicationYear "2003" @default.
- W76870052 type Work @default.
- W76870052 sameAs 76870052 @default.
- W76870052 citedByCount "4" @default.
- W76870052 countsByYear W768700522014 @default.
- W76870052 countsByYear W768700522016 @default.
- W76870052 crossrefType "dissertation" @default.
- W76870052 hasAuthorship W76870052A5020420479 @default.
- W76870052 hasConcept C111919701 @default.
- W76870052 hasConcept C119857082 @default.
- W76870052 hasConcept C127413603 @default.
- W76870052 hasConcept C144133560 @default.
- W76870052 hasConcept C154945302 @default.
- W76870052 hasConcept C162853370 @default.