Matches in SemOpenAlex for { <https://semopenalex.org/work/W76881118> ?p ?o ?g. }
Showing items 1 to 67 of
67
with 100 items per page.
- W76881118 endingPage "250" @default.
- W76881118 startingPage "245" @default.
- W76881118 abstract "The health care system is in the midst of a market revolution, driven by cost containment but also fully charged by the idea that competition among providers will lead to reforms that neither the government nor the professions have been able to achieve by themselves. An agenda of “reports to consumers” has been advanced as a bright new hope for improving the health care system. An alternative to this notion of consumerism is far broader—that is the concept of total relationship. In the hands of masters outside the health care domain, the total customer relationship embraces several elements that can be imported into health care and that offer more promise than “report cards,” including the following: Customers as assistants in decreasing waste; Mass customization and stratification of need; Shaping demand; Immediate recovery; Delight as the objective; and Customer knowledge and innovation. The next phase of development of total customer relationship might well be guided by a credo including several tenets about the wisdom of those the health care system serves and the nature of its purpose: In a helping profession, the ultimate judge of performance is the person helped. Most people, including sick people, are reasonable most of the time. Different people have different, legitimate needs. Pain and fear produce anxiety in both the victim and the helper. Meeting needs without waste is a strategic and moral imperative." @default.
- W76881118 created "2016-06-24" @default.
- W76881118 creator A5087959777 @default.
- W76881118 date "1997-05-01" @default.
- W76881118 modified "2023-10-18" @default.
- W76881118 title "The Total Customer Relationship in Health Care: Broadening the Bandwidth" @default.
- W76881118 cites W1966983275 @default.
- W76881118 cites W1968075762 @default.
- W76881118 cites W1978248549 @default.
- W76881118 cites W2047529163 @default.
- W76881118 doi "https://doi.org/10.1016/s1070-3241(16)30314-5" @default.
- W76881118 hasPubMedId "https://pubmed.ncbi.nlm.nih.gov/9179716" @default.
- W76881118 hasPublicationYear "1997" @default.
- W76881118 type Work @default.
- W76881118 sameAs 76881118 @default.
- W76881118 citedByCount "26" @default.
- W76881118 countsByYear W768811182016 @default.
- W76881118 countsByYear W768811182017 @default.
- W76881118 countsByYear W768811182021 @default.
- W76881118 crossrefType "journal-article" @default.
- W76881118 hasAuthorship W76881118A5087959777 @default.
- W76881118 hasConcept C144133560 @default.
- W76881118 hasConcept C160735492 @default.
- W76881118 hasConcept C162324750 @default.
- W76881118 hasConcept C162853370 @default.
- W76881118 hasConcept C17744445 @default.
- W76881118 hasConcept C183003079 @default.
- W76881118 hasConcept C2780265253 @default.
- W76881118 hasConcept C2781385186 @default.
- W76881118 hasConcept C34447519 @default.
- W76881118 hasConcept C39549134 @default.
- W76881118 hasConcept C50522688 @default.
- W76881118 hasConcept C71924100 @default.
- W76881118 hasConceptScore W76881118C144133560 @default.
- W76881118 hasConceptScore W76881118C160735492 @default.
- W76881118 hasConceptScore W76881118C162324750 @default.
- W76881118 hasConceptScore W76881118C162853370 @default.
- W76881118 hasConceptScore W76881118C17744445 @default.
- W76881118 hasConceptScore W76881118C183003079 @default.
- W76881118 hasConceptScore W76881118C2780265253 @default.
- W76881118 hasConceptScore W76881118C2781385186 @default.
- W76881118 hasConceptScore W76881118C34447519 @default.
- W76881118 hasConceptScore W76881118C39549134 @default.
- W76881118 hasConceptScore W76881118C50522688 @default.
- W76881118 hasConceptScore W76881118C71924100 @default.
- W76881118 hasIssue "5" @default.
- W76881118 hasLocation W768811181 @default.
- W76881118 hasLocation W768811182 @default.
- W76881118 hasOpenAccess W76881118 @default.
- W76881118 hasPrimaryLocation W768811181 @default.
- W76881118 hasRelatedWork W1998936794 @default.
- W76881118 hasRelatedWork W2006671721 @default.
- W76881118 hasRelatedWork W2071329531 @default.
- W76881118 hasRelatedWork W2361026142 @default.
- W76881118 hasRelatedWork W2369737859 @default.
- W76881118 hasRelatedWork W2391676172 @default.
- W76881118 hasRelatedWork W2393862758 @default.
- W76881118 hasRelatedWork W2901335851 @default.
- W76881118 hasRelatedWork W3162184517 @default.
- W76881118 hasRelatedWork W640670545 @default.
- W76881118 hasVolume "23" @default.
- W76881118 isParatext "false" @default.
- W76881118 isRetracted "false" @default.
- W76881118 magId "76881118" @default.
- W76881118 workType "article" @default.