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• W770981341 abstract "Lest it go the way of Blockbuster, the aging services sector must foster and embrace change, evolving to meet the demands of our modern world.As a researcher studying aging services and long-term care for the past thirty-five years, I continue to be amazed at how the world I study and thought I knew has changed. I often say to audiences when presenting data from our two-decade longitudinal study of Ohio's longterm services system, If you would have shown me these data twenty years ago and said this will happen, I would have said, 'No way.' 1993, nine out of ten older people on Medicaid in Ohio who needed long-term care were in nursing homes, and the industry had been quite successful in protecting its funding base and discouraging the expansion of homeand community-based services (HCBS). Today, the state is approaching a fifty-fifty balance between institutional and HCBS use by older people (Mehdizadeh et al., 2013).But stories of dramatic change are not unique to long-term services and supports (LTSS). In recent years, conversations with colleagues from all types of fields, including healthcare, law, education, manufacturing, politics, journalism, architecture, retail, financial services, and, of course, technology have revealed a similar phenomenon. While the specifics differ, the common theme is that change, whether from demographic, technological, and social trends, or environmental, political, and economic shifts, means that a large number of us and our organizations operate in a considerably different world than that of just five or ten years ago.Companies That Didn't EvolveThe pace and nature of today's changes make organizational success that much more difficult to achieve. In the past, businesses or products that failed did so primarily because the product was based on a bad idea or proved to be of poor quality. Who can forget such ill-fated product ideas as Cosmopolitan magazine's foray into the yogurt business, Clairol's attempt to market a Touch of Yogurt shampoo, Colgate toothpaste's development of Kitchen Entrees, Thirsty Dog's flavored bottled water for pets, or Harley Davidson's perfume line? Companies have gone out of business because of bad products: think of White Star Lines (builder of the Titanic); the early computer maker, Commodore, which chose to make its second-generation product incompatible with its first; or the high-end gadget store The Sharper Image, which went bankrupt in part when their Ionic Breeze air-purifying machine was found to release ozone into the home.In today's environment there is a second phenomenon: companies with a high-quality product or service based on a good idea are failing because they have not kept pace with the changing world. Most notable of these was Eastman Kodak, founded in 1881 and not only profitable, but very much a part of American culture (with its own song, the 1975 hit Times of Your Life). For many, the little yellow box of Kodak film was a trusted companion at important life events- birthdays, graduations, vacations. Today Kodak is in bankruptcy. Its core business of manufacturing photographic film products has practically disappeared. The slide projector, another famous Kodak moment, is now displayed in New York City's Museum of Modern Art.Other well-known companies are also finding their quality products not doing well in a changing world. Blockbuster video ran a great store filled with high-demand movies, then Netflix made videos available through the mail and online, and today Blockbuster retail operations have ceased. Motorola in 2003 made the biggest selling mobile phone ever, but failed to get into the smart phone business and in April sold its mobile business unit. And, of course, the Palm and the Blackberry PDAs soon will be relegated to museum status.Why, despite making good products, did these companies fail? Because the world changed, and they did not. It is important to provide a good product or service, but it is essential to continually evolve in a dynamic world. …" @default.
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• W770981341 date "2014-07-01" @default.
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• W770981341 title "What the Paradox of Change Means for the Future of Aging Services" @default.
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