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- W775516873 abstract "Workshop summary:To introduce and explore the value of visual design methods to engage service users and providers, and used to investigate and develop service design proposals. This hands-on workshop will allow participants to experience using visual design tools and methods to develop proposals in response to a service design brief.Workshop structure:The workshop will be broken down into bite-sized elements, each taking time to explore part of the service design process.»Gathering and making sense of research data: user research, investigation of current service.»Understanding the users, providers and relevant stakeholders: developing profiles, personas, visualising user journeys, mapping relationships.»Generating insights; visualising opportunities; making service propositions.»Prototyping and testing to obtain user and service provider feedback.»Sum up and discussion." @default.
- W775516873 created "2016-06-24" @default.
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- W775516873 date "2009-11-25" @default.
- W775516873 modified "2023-09-24" @default.
- W775516873 title "Workshop: Applying design thinking and methods to services." @default.
- W775516873 hasPublicationYear "2009" @default.
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