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- W779442324 abstract "This paper describes an intelligent troubleshooting system for the Help Desk domain. It was developed on an IBM-compatible 80286 PC using Microsoft C and CLIPS and an AT&T 3B2 minicomputer using the UNIFY database and a combination of shell script, C programs and SQL queries. The two computers are linked by a lan. The functions of this system are to help non-technical NCC personnel handle trouble calls, to keep a log of problem calls with complete, concise information, and to keep a historical database of problems. The database helps identify hardware and software problem areas and provides a source of new rules for the troubleshooting knowledge base." @default.
- W779442324 created "2016-06-24" @default.
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- W779442324 date "1990-01-01" @default.
- W779442324 modified "2023-09-25" @default.
- W779442324 title "Using CLIPS in a distributed system: The Network Control Center (NCC) expert system" @default.
- W779442324 hasPublicationYear "1990" @default.
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