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- W780012682 abstract "Airline passengers have been asked in recent years to book their own flights and check-in on their own. Airlines like this arrangement because it costs them less, but do passengers? This article reports on a survey by SITA, a leading provider of IT business solutions for the air transport industry. The survey shows that passengers are gradually becoming more comfortable using self-service technologies if they are frequent travelers and if they are aware of all options available. Self check-in has also gained more acceptance, but awareness is key. The survey responses are from passengers traveling through airports in Atlanta, Hong Kong, and London Heathrow." @default.
- W780012682 created "2016-06-24" @default.
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- W780012682 date "2007-09-01" @default.
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- W780012682 title "SITA Survey: Choice is Key to Encouraging Self-Service" @default.
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