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- W78366906 abstract "The science of communication is difficult and much more complex than most people realize. Effective communication takes rehearsal and practice, just as any other skill does. Communication involves sending and receiving. Many people learn to be effective senders and give no effort to becoming active listeners. Unless a person is able to do both, he or she will not be an effective communicator. A negotiator can use numerous techniques to increase compliance by the hostage taker. These techniques are subtle, and when used judiciously by the negotiator, can bring the hostage situation to a timely and safe resolution. Being able to effectively communicate does not guarantee success as a negotiator. A good communicator may have other issues that prevent them from being a good negotiator. Not being able to communicate effectively does, however, guarantee failure as a negotiator. Effective communication involves a great deal more than merely picking up a telephone and initiating a conversation. Effective communication involves three principles. First, effective communication involves the ability to understand. Many police officers often get into difficult situations because there is a misunderstanding between them and a citizen. Effective communication also has to achieve the desired effect. Communication has a goal that must be achieved. In hostage negotiations, the goals include reducing the emotional level of the hostage taker, keeping hostages alive and unharmed, and talking the hostage taker into surrendering. To be effective, the negotiator must begin with clearly defined goals and always be ready to change these goals and establish new ones. This means the effective negotiator must anticipate the direction the conversation will take and be ready to respond." @default.
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- W78366906 date "2010-01-01" @default.
- W78366906 modified "2023-09-24" @default.
- W78366906 title "Crisis Management: Communication in Crisis Negotiations" @default.
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- W78366906 doi "https://doi.org/10.1016/b978-1-4224-6323-9.50007-5" @default.
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