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• W7907398 abstract "This paper argues that a true internalization of the tenets of total quality management (TQM) begins with experiential learning. This experiential learning is facilitated by the use of action research methodology. Therefore, an action research-based generic model that provides a formal mechanism for organizational learning in TQM implementation is proposed. It is followed by another model that serves to increase the rigor of the learning made through the generic model. With the element of rigor added in the cyclical learning of TQM, action research can provide more enduring and generalizable learning to an organization, which can thus make the next PDCA cycle more precise and economical in terms of time taken and efforts made. Therefore, the action research cycle can be a richer way of executing TQM's PDCA loop." @default.
• W7907398 created "2016-06-24" @default.
• W7907398 creator A5017023260 @default.
• W7907398 date "2012-01-01" @default.
• W7907398 modified "2023-09-25" @default.
• W7907398 title "Use of Action Research to Institutionalize Organizational Learning Within TQM" @default.
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• W7907398 doi "https://doi.org/10.1080/10686967.2012.11918073" @default.
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