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- W800683619 abstract "Human Resource Shared Service Centres (HR SSC’s) are becoming increasingly important for organisations by centralising activities to achieve economies of scale, while leaving decision-making to line-management. There are already theories describing the HR roles that SSC’s fulfil today, but information about the future is scarce. Therefore we studied the HR roles of Shared Service Centres within five years by conducting a Delphi study among Dutch SSC managers. Using institutional theory we tried to find if SSC’s will adapt the same HR roles within five years, but we could not find significant proof of this. Using theories from Ulrich D. and Storey J. we found that SSC’s within five years will fulfil an Administrative Expert role in combination with the Handmaiden or Advisor role, dependent on their long-term view." @default.
- W800683619 created "2016-06-24" @default.
- W800683619 creator A5061120876 @default.
- W800683619 date "2015-01-01" @default.
- W800683619 modified "2023-09-27" @default.
- W800683619 title "The future HR roles of Shared Service Centres" @default.
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