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- W80136933 abstract "This chapter presents conflicts as a central unit of analysis in investigations of online social media sharing. Social media sharing services generate interesting sociotechnical problems as they often make social structures explicit, resulting in observable user experience conflicts. As such, they also present a genre of services where theories of social structure become highlighted and, at times, challenged. Three examples of conflicts, from three different types of networks, are presented. The conflicts were elicited through online, ethnography-inspired, methods. It is argued that the conceptual conflicts help researchers and designers to postulate, find and examine concerns and intentions of users who try to resolve the conflict or move from one end of the conflict to the other. Thechapter also demonstrates three viable ways to communicate analytical conflict insights, intended to inform interaction design, namely use qualities, analytical dimensions and design patterns." @default.
- W80136933 created "2016-06-24" @default.
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- W80136933 date "2011-01-01" @default.
- W80136933 modified "2023-09-26" @default.
- W80136933 title "Online Friction" @default.
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- W80136933 doi "https://doi.org/10.4018/978-1-60960-507-0.ch009" @default.
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