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- W805217003 abstract "The background of this report is a research project which was assigned by the Ministry of Transport and Communications in Spring 1996. The objective of that project was to develop a benchmarking-system to measure and compare competitiveness of transport companies. The starting point for this project, which is now being reported, was to expand the system and include international companies to the system. The objective of this project is to compare operational efficiency, employees' satisfaction, acquisition of resources, customer satisfaction and financial performance in different countries. The Research material consists of 33 transport companies. Material includes 25 Finnish, 5 Swedish and 3 Estonian transport companies. Swedish companies are solely operating in national transports. Finnish companies are mainly operating in national transports and Estonian companies are operating in international transports (using semi-trailers). The research material was collected from the companies during the years 1997 and 1998 with the help of the developed TRANSCONTROL-model. The total turnover of all the companies in this study is nearly 1,8 mrd FIM and they have in all 2122 vehicles and 2948 employees. When evaluating the total competitiveness one must take into account the performance of the companies in all of the areas of this study. As a summary result it is observed that Finnish companies have got something to learn from Swedish companies about customer satisfaction and the level of services. However, Finnish companies have better operational efficiency than their Swedish counterparts. Also transport companies in both countries should take into account the threats of the future, which partly occur as Estonian and Baltic transport companies enter the markets. The production costs of Estonian companies are significantly lower than the costs of Finnish and Swedish companies. Nevertheless the customer satisfaction of Estonian companies is approaching the level of Finnish and Swedish companies." @default.
- W805217003 created "2016-06-24" @default.
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- W805217003 date "1999-01-01" @default.
- W805217003 modified "2023-09-24" @default.
- W805217003 title "INTERNATIONAL BENCHMARKING STUDY OF COMPETITIVENESS OF TRANSPORT COMPANIES -COUNTRIES FINLAND, SWEDEN, AND ESTONIA" @default.
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