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- W833827417 abstract "We have to find a way to address the problems of mobility in our society and offer adequate solutions to these problems. Although the main purpose of ITS is to make mobility easier for people, research often does not pay sufficient attention to what road-users really need. ITS sometimes seems more driven by technology-push than by policy-pull. User needs are often assumed rather than investigated. Government agencies tend to focus on finding solutions for their own problems; the problems of their real customers, the road-users, are too often defined by the experts without asking the customer what they really think . One way to address this situation can be found in the 'Infrastructure Laboratory' (InfraLab), an initiative of the Dutch DOT. InfraLab was created to develop and test a new concept of co- operation between the national government and its citizens. The result is a customer-centered process based on open dialogue with road-users and important stakeholders. It is a method to bridge the gap between government and citizen and at the same time produce effective solutions with broad popular support. If successful this dialogue with society may become the basis of a new working method for the Dutch DOT. The most important elements of the method are: - co-makership: government and citizens work together throughout the entire process; - users first: the real problems of road-users serve as the starting point of the process; - creative dialogue is the basis for determining the user-perspective. Early results from our four pilot projects are encouraging and appear to increase public support for new solutions while at the same time reducing procedure times for their implementation." @default.
- W833827417 created "2016-06-24" @default.
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- W833827417 date "1996-01-01" @default.
- W833827417 modified "2023-09-27" @default.
- W833827417 title "WHAT ABOUT PEOPLE IN ITS" @default.
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