Matches in SemOpenAlex for { <https://semopenalex.org/work/W834533419> ?p ?o ?g. }
Showing items 1 to 83 of
83
with 100 items per page.
- W834533419 abstract "This paper for the Emergence WWWe (The World, the Workplace and We, the workers)-Conference E-Work in a Global World, Brussels 16 & 17 April 2002, explores the effects of the increasing popular ICT application suite Customer Relationship Management (CRM) on organisational structures, corporate culture, work and employment. Many organisations have recently adopted a distinctive customer oriented strategy, focussing no longer on functionality's and internal processes, but on interaction with the environment and the creation of added value for different customer groups. Advanced information technology plays a major role in facilitating and even shaping this new strategy. In this paper the results are presented of exploratory research in the influence of CRM on work and employment in 3 front running Dutch corporations: a bank, a recreation company and a telecom company. A panel of 305 companies has been used to validate a number of results. This research shows the implementation of a CRM-strategy to trigger a vast reshaping of organisational structures. Although unambiguous employment consequences could not be observed, effects on corporate culture and labour quality were conspicuous." @default.
- W834533419 created "2016-06-24" @default.
- W834533419 creator A5043609983 @default.
- W834533419 date "2002-01-01" @default.
- W834533419 modified "2023-09-26" @default.
- W834533419 title "Customer over employee? : the implications of Customer Relationship Management (CRM) for organisational structures and labour quality" @default.
- W834533419 cites W1594945480 @default.
- W834533419 cites W1855283887 @default.
- W834533419 cites W2101049645 @default.
- W834533419 cites W2102463240 @default.
- W834533419 cites W2113487456 @default.
- W834533419 cites W2478159679 @default.
- W834533419 hasPublicationYear "2002" @default.
- W834533419 type Work @default.
- W834533419 sameAs 834533419 @default.
- W834533419 citedByCount "1" @default.
- W834533419 crossrefType "book" @default.
- W834533419 hasAuthorship W834533419A5043609983 @default.
- W834533419 hasConcept C111472728 @default.
- W834533419 hasConcept C127413603 @default.
- W834533419 hasConcept C136764020 @default.
- W834533419 hasConcept C138885662 @default.
- W834533419 hasConcept C144024400 @default.
- W834533419 hasConcept C144133560 @default.
- W834533419 hasConcept C162853370 @default.
- W834533419 hasConcept C17744445 @default.
- W834533419 hasConcept C18762648 @default.
- W834533419 hasConcept C19165224 @default.
- W834533419 hasConcept C2779530757 @default.
- W834533419 hasConcept C39549134 @default.
- W834533419 hasConcept C41008148 @default.
- W834533419 hasConcept C56739046 @default.
- W834533419 hasConcept C67363961 @default.
- W834533419 hasConcept C67674302 @default.
- W834533419 hasConcept C78519656 @default.
- W834533419 hasConcept C85973986 @default.
- W834533419 hasConcept C98825075 @default.
- W834533419 hasConceptScore W834533419C111472728 @default.
- W834533419 hasConceptScore W834533419C127413603 @default.
- W834533419 hasConceptScore W834533419C136764020 @default.
- W834533419 hasConceptScore W834533419C138885662 @default.
- W834533419 hasConceptScore W834533419C144024400 @default.
- W834533419 hasConceptScore W834533419C144133560 @default.
- W834533419 hasConceptScore W834533419C162853370 @default.
- W834533419 hasConceptScore W834533419C17744445 @default.
- W834533419 hasConceptScore W834533419C18762648 @default.
- W834533419 hasConceptScore W834533419C19165224 @default.
- W834533419 hasConceptScore W834533419C2779530757 @default.
- W834533419 hasConceptScore W834533419C39549134 @default.
- W834533419 hasConceptScore W834533419C41008148 @default.
- W834533419 hasConceptScore W834533419C56739046 @default.
- W834533419 hasConceptScore W834533419C67363961 @default.
- W834533419 hasConceptScore W834533419C67674302 @default.
- W834533419 hasConceptScore W834533419C78519656 @default.
- W834533419 hasConceptScore W834533419C85973986 @default.
- W834533419 hasConceptScore W834533419C98825075 @default.
- W834533419 hasLocation W8345334191 @default.
- W834533419 hasOpenAccess W834533419 @default.
- W834533419 hasPrimaryLocation W8345334191 @default.
- W834533419 hasRelatedWork W1501937694 @default.
- W834533419 hasRelatedWork W1974314218 @default.
- W834533419 hasRelatedWork W1989227918 @default.
- W834533419 hasRelatedWork W2000354869 @default.
- W834533419 hasRelatedWork W2018400424 @default.
- W834533419 hasRelatedWork W2022512670 @default.
- W834533419 hasRelatedWork W2031332829 @default.
- W834533419 hasRelatedWork W2141923194 @default.
- W834533419 hasRelatedWork W2184525897 @default.
- W834533419 hasRelatedWork W2253039927 @default.
- W834533419 hasRelatedWork W2253977789 @default.
- W834533419 hasRelatedWork W2499011168 @default.
- W834533419 hasRelatedWork W2552575967 @default.
- W834533419 hasRelatedWork W2981408758 @default.
- W834533419 hasRelatedWork W3000155906 @default.
- W834533419 hasRelatedWork W3008928056 @default.
- W834533419 hasRelatedWork W3141641787 @default.
- W834533419 hasRelatedWork W3175938961 @default.
- W834533419 hasRelatedWork W3209917186 @default.
- W834533419 hasRelatedWork W2186899489 @default.
- W834533419 isParatext "false" @default.
- W834533419 isRetracted "false" @default.
- W834533419 magId "834533419" @default.
- W834533419 workType "book" @default.