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- W837886943 abstract "With SDL (Service-Dominant Logic), we developed a conceptual framework and conducted an empirical research with medical, financial-related, software and logistics industry. The study aims to explore how companies’ competence can help to develop mobile service innovation, and to what extent service co-innovation can influence innovation performance. Self-administered questionnaires were adopted to investigate IT department and sales department in each firm. The data were received from 164 sales managers from four industries. The findings suggest that a firm with the high level of mobile service co-innovation can promote innovation performance. Furthermore, the results showed that alliance management capability and IT readiness influence mobile service co-innovation. The study contribute to innovation literature by suggesting that firm should develop and gain operant resources that promote and foster mobile service co-innovation." @default.
- W837886943 created "2016-06-24" @default.
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- W837886943 date "2015-01-01" @default.
- W837886943 modified "2023-09-24" @default.
- W837886943 title "Mobile Service Co-innovation and Service Performance: A Cross Industry Study" @default.
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