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• W844228082 abstract "ABSTRACTThis article describes the process, methods, and outcomes of a project that included multiple stakeholders in a participatory design process to re-design an indispensable service in the healthcare sector. The project explores how visual designers are taking on new roles as design researchers and design facilitators and what a human-centered design approach might look like within the healthcare sector of emergency management. Design methods included collaboratively visualizing the complexity of an existing context, including content development, production processes, distribution processes, issues, and perceptions; using generative tools to examine and discuss content, use, form, and function; prototyping toolkits to visually model processes, themes, devices, and technological capabilities; and evaluative surveying to collect and assess user feedback. The outcome of this project includes a completely redesigned product and service that has increased user subscription and satisfaction, as well as suggestions for future implications and improvements.KEY WORDSparticipatory, design research methods, design facilitation, stakeholdersINTRODUCTIONGiven the increasing involvement of designers and the utilization of design processes to address broader issues that span beyond the traditional realm of the visual communication design field, this case study serves to provide an example of how visual designers can begin to step into new roles as design facilitators and design researchers.Through the use of both transferable design skills and visual communication expertise, today's visual designers are uniquely positioned to manage and communicate complexity while enabling effective collaboration across diverse stakeholders within the design process. In this article we will describe our process, experiences, and outcomes of a professional project that included multiple stakeholders-from the clients and their staff, to end-users, to technology facilitators, to an external graphic design team who would give the resulting product an entirely new look and feel. These examples are meant to help illustrate new ways in which visual designers can incorporate a human-centered approach in their practices.PROJECT OVERVIEWMESH is a non-profit, public-private partnership that enables healthcare providers to effectively respond to emergency events and remain viable through recovery. Among their many services they offer the Daily Situational Awareness Brief (DSAB), a daily digest highlighting important news, research, and practice developments within healthcare sector emergency management as well as MESH publications and events. This service has become a vital part of the everyday rituals of people in healthcare and emergency management, from nurses sharing pertinent information in their daily huddles, to Disaster Management Coordinators presenting information in key meetings. However, several years after its inception, MESH determined that the production process was becoming taxing, the distribution process was in need of an overhaul, and-based on subscriber feedback-the experience of receiving, viewing, and sharing the brief could use much improvement.MESH, in needing to entirely re-think and re-design this valuable service, called upon Collabo Creative, our human-centered service design firm, to conduct an engaging, participatory process that included the following: re-examining current goals and user needs; exploring and defining content, look and feel; envisioning, prototyping, and evaluating distribution venues, devices, and processes; and developing and managing an action plan for implementation. As human-centered designers and design researchers, this brought about the following question: How might design facilitation and the use of exploratory, generative, sensemaking, and evaluative methods enable diverse groups of stakeholders to collaboratively improve an existing service and product? …" @default.
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• W844228082 date "2015-04-01" @default.
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• W844228082 title "Co-Designing for Healthcare: Visual Designers as Researchers and Facilitators" @default.
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