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- W846470029 abstract "This paper looks at the relationship between communication and operational failures during a formal proficiency test in a full flight (Boeing 737) simulator. Cockpit communications of 13 crews sampled from a Norwegian Airline Company were recorded in situations with high workload and stress. Results indicated that the best predictor of performance was informal orientations. When tasks became more demanding, anxiety and stress led to inefficient communication and rigidity in problem solving. Under these conditions, the crews building a shared mental model were most successful in reducing operational risk. The communication method used during the normal operation of the aircraft, mainly passing on information related to the task, did not work under high psychological stress." @default.
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- W846470029 title "COMMUNICATION AND OPERATIONAL FAILURES IN THE COCKPIT" @default.
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