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- W847492032 abstract "This paper examines patterns of communication on computer office automation systems (COA) in terms of organizational functi ons. A new category system is devised. Two areas of organizationally functional communi cation are defined: Operational Control Communication and Managerial Control Communication, latter being divided into organizing and problem solving communication. Messages sent on a COA memorandum system are coded according to newly defined classification scheme and trends are examined. Evidence is presented that Probl em Sol ving Communication declines, Operational Communication increases, and Organizing Communication maintains a consistantly high 1 evel across time. The COA memorandum systen is suggested to be primarily serving an organizing function in organization being examined. INmODUCTION joyed by industry. In order to avold possible negative impacts of COA, Background however, it is important to understand, impact that this technology can Until recently, more than ninety cents have on business organization. of every dol 1 ar i nvested to i ncrease productivity in private business went Wayne L. Rhodes, Jr., Senior Editor of for i ndustri al improvements and autoInfosvstems Magazine, notes that mati on. Over 1 ast ten years, avermyriads of technol ogy befuddl e age industrial productivity increased user and that often, in office auto90% whlle office productivity inmation, the whole is less than creased only 3.3% (Uhlig, Farber, and sum of its parts, (Rhodes, 1981). He Bair, 1979). At same time, it has goes on to point out that rarely, if become obvious that since bulk of ever, is impact of new techinformation used in transaction of nology on office and personnel business is narrative textual inforworking there considered. Only remati on, simil ar productivity gains may cently have researchers turned their be difficult to achieve. Computer attention to these concerns. Current Office Automation (COA) seeks to adwork in this area includes studies of dress this problem and provide producinnovation strategies for computer tivity gains like those already enbased communication (Rice and Rodgers," @default.
- W847492032 created "2016-06-24" @default.
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- W847492032 date "1983-01-01" @default.
- W847492032 modified "2023-09-25" @default.
- W847492032 title "Analyzing Message Trends in Computer Office Automation: The Development of a Category System" @default.
- W847492032 hasPublicationYear "1983" @default.
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