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- W8485840 abstract "This paper explores the communication network structures in routine and non-routine tasks in a professional service firm. It also investigates the relationship between network centrality and employee performance depending on the degree that an individual’s formal role is non-routine. The communication structure to accomplish routine, day-to-day tasks differs significantly from the communication structure to accomplish non-routine, ambiguous tasks. Employees who are in a non-routine role benefit from centrality more than employees in a routine role. For employees in non-routine roles, increased centrality predicts improved measured performance in innovativeness and productivity, but counter-intuitively decreases performance measured by demand from clients. The findings suggest that the central, most productive and innovative employees in a professional service firm do not necessarily generate the most revenue." @default.
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- W8485840 date "2009-01-01" @default.
- W8485840 modified "2023-09-27" @default.
- W8485840 title "Communication Networks in Routine and Non-routine Tasks" @default.
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