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- W856787411 abstract "Customer satisfaction is undoubtedly one of the top strategic issues in the new decade. Today, many organizations are rushing to become more customer focused. A key component of many initiatives is the implementation of customer satisfaction software. In this paper, we provide a case study for customer satisfaction management in a city gas company. The three issues include the plan for giving premiums and the development of a happycall system and a web-based measurement system for customer satisfaction." @default.
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- W856787411 date "2002-01-01" @default.
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- W856787411 title "Development of a Management Support System for Customer Satisfaction in a City Gas Company" @default.
- W856787411 hasPublicationYear "2002" @default.
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