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- W859505514 abstract "In many developing countries, citizens are often required to visit multiple locations to access government services, and they may receive little or no information about public services or service delivery standards. This lack of transparency reduces administrative efficiency, breeds corruption, and undermines trust between citizens and the state. Thus, enhancing citizens' access to basic government services is one of the most important undertakings a country can pursue. Though individual government departments and agencies (e.g., water supply department, education department) have historically been tasked with providing government services, consolidating the delivery of these services into a single system can substantially improve efficiency and service quality. Citizen Service centers (CSCs) which provide citizens with access to a variety of national, state, and municipal and/ or private sector services in a single location represent one way to achieve this objective. While individual service providers may maintain responsibility for back-office functions such as processing applications and verifying information, CSCs serve as a client's primary points for accessing services. The purpose of this note is to introduce task teams to CSCs, present various types of CSCs, and highlight critical CSC design issues through good practice examples. The note also provides a stepwise process for CSC implementation and a checklist for CSC implementers." @default.
- W859505514 created "2016-06-24" @default.
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- W859505514 date "2011-08-17" @default.
- W859505514 modified "2023-10-03" @default.
- W859505514 title "Citizen Service centers : enhancing access, improving service delivery, and reducing corruption" @default.
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