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- W865367069 abstract "The purposes of the study was to identify customers' satisfaction factors regarding foods and services in courts in big department stores and discount stores in Seoul and Cheonan. A survey of 235 customers was conducted regarding customer satisfaction levels and factors of and services. Customers' perceived level of attributes were identified into eight underlying dimensions by factor analysis as follows: factor 1 was cleanliness: factor 2 service quality: factor 3 accuracy: factor 4 atomosphere: factor 5 food quality: factor 6 menu information: factor 7 price and the eighth factor was food result. Regression analysis indicated that cleanliness was found to be the most important factor contributing to customers' overall satisfaction. There were significant differences in customers' perceived satisfaction level of food quality(p" @default.
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- W865367069 date "2008-01-01" @default.
- W865367069 modified "2023-09-24" @default.
- W865367069 title "Analysis of Customers' Satisfaction Factors Regarding Large Food Court Service" @default.
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