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• W8794611 abstract "The tax software industry experienced one of its most turbulent years in 1994, battered by product fatalities, vendor downsizings and programming problems. For tax preparers, the year has been equally tumultuous, with some users fuming over latearriving and bug-ridden products and others discovering after April 15 that their long-time vendors were leaving them orphans. Two products were dropped outright--Prentice Hall's Software 1040 and CCH's 1040 Advantage. Best Programs, a year after acquiring Master Tax, abandoned the tax software business and sold its customer base to Intuit, publisher of TurboTax. Lacerte acquired two established regional firms, Diamond Software (in the East) and JetTax (in California). More aftershocks are expected. Paramount Communications, which is owned by Viacom, is seeking to sell Prentice Hall. SCS/Compute downsized its operations and restructured its debt after discontinuing its service bureau business. All these changes have left many users confused and wary. For most tax preparers, who typically spend more time with their tax software from January to April than with their spouses, changing programs is traumatic. As a result of the changes, the number of CPA firms shopping for new tax software has risen sharply, as evidenced by whopping increases in attendance at accounting trade shows and requests for demonstration packages. This tax software review includes a few new names: AM-Tax Pro, Pencil Pushers, RAM-1040, Software 1040, 1040 Tax System, UltraTax and Veritax, which is a new Windows tax package. In addition to reviewing the software, this year I also surveyed by mail a half dozen users of each package to determine their likes, dislikes and priorities. They were asked to rank the software they used and their priorities when shopping for new tax products. Here are some of the highlights of that survey: * Preparers were extremely loyal to their software vendors--so loyal, in fact, they tended to rank all aspects of their software above average. For example, they were asked to judge, on a scale of 1 to 5, their software's speed, printing, accuracy, price, technical support, release dates, practice management features, fixed assets and depreciation capabilities, training aids and manuals and ability to verify input. Respondents gave all 20 products a combined score of 4+ for 9 of the 10 categories. The lowest ranking, 3.8, was given to practice management features--although, curiously, very few packages even have such features. * Accuracy received an average score of 4.7 for all products. However, my own benchmark tests over the last two years found many major calculation discrepancies from one product to another. * When the tax preparers were asked to rank the best features of their tax packages, technical support was cited most frequently. While special features, capabilities and price also were important, most users agreed: If you can't get help when you need help, even the best software is useless. To my surprise, despite the growing interest in Windows, most users surveyed appeared satisfied with their DOS products and weren't anxious to make the conversion. Fewer than a third had installed Windows on their computers and only about 11% planned to adopt Windows within the next two years. Only 7% listed Windows as a desired improvement. These results differ markedly from other surveys' findings, which suggest a decided movement by CPAs toward Windows. In another surprise, 75% of those surveyed who did tax research used CD-ROMs for the task. That could be explained by the fact that working with CD-ROMs is so much easier than using traditional publications. Electronic filing was not used heavily by those surveyed: Less than a third used it last year and fewer than 15% filed 100 or more returns electronically. Users also were asked what factors would be important to them if they were to select a new package. …" @default.
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• W8794611 date "1994-10-01" @default.
• W8794611 modified "2023-09-23" @default.
• W8794611 title "Spotlight on Tax Software" @default.
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