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• W893203372 abstract "Manufacturing firms in developed markets are increasingly striving towards greater service provision. Research has been providing valuable insights considering motivation and benefits of this transformation as well as offered some suggestions of likely challenges that this change causes. The academic and practical understanding of the subject has grown tremendously in the past years, however there are still significant gaps in the current knowledge regarding how this transformation takes place and what the organisational requirements are for this type of transformation.This thesis explores this transformation process and its consequences. The aim is to clarify the journey from product centric business to total solutions in manufacturing context. The study takes into account the transformative process, as well as structural requirements for this change.The study was conducted using a multi-method approach, combining grounded theory methodology with case study designs. Three separate case studies were performed in order to investigate how the transformation process takes place and what implications it has on the organisational structure. Further, a conceptual evaluation of the factors posed by the operational environment is presented.The thesis contributes to the current theoretical and practical understanding in three ways. First, it offers an in-depth understanding of different paths that organisations can follow when aiming to enter the service business. Three possible routes are identified: traditional, reversed, and partial. A second set of findings reveals in detail how the organisational structure needs to be adjusted so that it meets the requirements of service operations. In this investigation, analyses of the internal structure and of the delivery processes have been taken into account when evaluating the functionality of different organisational solutions. Finally, this thesis sets ground to assess critically the factors coming from organisational environments that might inhibit or exhibit service transformation in manufacturing.; Kehittyneiden markkina-alueiden teollisuusyritykset ovat viime vuosina kasvattaneet palvelujen osuutta tarjoamissaan. Ilmion ymparille on muodostunut laajoja tutkimuskokonaisuuksia ja loydosten avulla on pystytty osoittamaan palvelujen vaikuttavan positiivisesti yrityksen kannattavuuteen ja asemaan markkinoilla. Osoitettujen hyotyjen seurauksena yritysten halu muuttua tuotekeskeisista organisaatioista kohti palvelukeskeisyytta on kasvanut, mutta nykytietamys ei tarjoa tarvittavia tyokaluja ja malleja muutoksen toteuttamiseksi.Tassa vaitoskirjassa tutkitaan teollisuusyritysten muutosta kohti palveluja, seka taman muutoksen vaikutuksia organisaation rakenteeseen. Tarkoituksena on havainnollistaa ja kuvata yritysten muutosprosessia tuotekeskeisista organisaatioista kohti ratkaisukeskeista toimintatapaa. Vaitoskirjassa esitetaan erilaisia konkreettisia muutosprosesseja, seka tahan liitettavia organisatorisia ratkaisuja.Tutkimus on toteutettu useita laadullisen tutkimuksen…" @default.
• W893203372 created "2016-06-24" @default.
• W893203372 creator A5039235952 @default.
• W893203372 date "2013-01-01" @default.
• W893203372 modified "2023-09-26" @default.
• W893203372 title "Organizing Service Operations in Manufacturing" @default.
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