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• W895479814 abstract "On a recent European cruise, while shopping on shore, Kim was forcefully threatened by thugs to use her debit card to buy goods she did not want for over $2,000. She fled back to ship and, when she returned to US, was surprised to learn that she was responsible for entire amount. The chairman of Board of Directors of Great Plains Community Credit Union (GPCCU) listened attentively as Kim, a long-time member, described her ordeal. Paula had served on Board of Directors at GPCCU for 21 years, last 12 years as chair. Kim contacted Paula with a complaint concerning use of her credit union VISA debit card while on her European Cruise. Paula had to decide whether was a complaint that should be looked into by board of directors, or was it strictly a management issue that board should not address? Also, if board were to address it, how should it do so? The Background Kim was a recently retired hospital executive who had lived and worked in community for over 30 years. She had just come back from taking a European cruise. The cruise ship stopped one day for several hours at a port. Kim wandered off by herself, looking in shops for souvenirs. In one small, out-of-the-way store, she was stopped from leaving with threats of force by two men until she paid $2,305 for bogus goods that she was not actually buying. She feared for her safety, as well as being detained and missing her cruise ship. Under duress, she reluctantly signed a GPCCU debit card charge for amount of $2,305. She signed a fake name, hoping that would make transaction non-binding. When Kim was able to leave store, she headed directly back to cruise ship, since it was set to depart shortly. Hence, she did not contact local police. Once aboard, she still did not try to contact local authorities nor did she make a report to ship's security about incident. She called credit union and left a message about incident since it was nighttime back home. She then called VISA to block card, but transaction had already gone through. Great Plains Community Credit Union Great Plains Community Credit Union was a federally chartered, medium-sized credit union with assets of about $100 million and just over 17,000 members. Any resident or family member residing in county could become a member of community credit GPCCU offered a full range of products to its members, including regular saving accounts, checking accounts with debit cards, money market deposits and certificates of deposits, as well as various types of consumer and real estate loans. Credit unions were non-profit (cooperative) depository institutions. They competed with for-profit as well as other credit unions. According to Wilcox and Dopico (2011), this structure presumably leads to different practices and performance goals than those of banks (p. 1). They served members from a field-of-membership, typically a community or an employee group (CUNA 2012). Because of their cooperative structure, credit union members (customers) were also owners. In contrast, were owned by stockholders, although some smaller were owned by either a family or partnership. Credit union members, with one vote per member, democratically elected a board of from membership. Directors were volunteers and were not compensated for their contributions. Section 1761 of Federal Credit Union Act stated that the management of a Federal credit union shall be by a board of directors (NCUA 2012); section 1761b stated that the board of shall meet at least once a month and shall have general direction and control of affairs of Federal credit union. In past, when credit unions were very small, many boards were much more involved in day-to-day operations. But credit unions had become much larger in asset size and more sophisticated in their product offerings. …" @default.
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• W895479814 date "2013-01-01" @default.
• W895479814 modified "2023-09-26" @default.
• W895479814 title "Is This an Appropriate Issue for the Board of Directors at a Credit Union to Consider" @default.
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