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- W924484142 abstract "Total Quality Management (TQM) is a unified organizational setting to improve the quality at every function and level of organization . The objective of this study is to measure the effect of TQM practices on the performance of the telecom sector of Pakistan . Telecom sector is continuously striving to improve the quality of its service s to achieve business objectives . A conceptual framework model to investigate the said relationship is developed and tested . The results are based on a survey instrument developed through an extensive literature review . To analyze the complex relationship between the variables , Structural Equation Modeling (SEM) methodology was employed . The data collected from 212 respondents was used to test the model by using AMOS 16. Analysis of the data supports a strong and positive association between the TQM practices and quality performance, innovation performance and organization performance (OP) respectively . This study found that innovation performance has partial mediating impact between TQM and OP , whereas, QP mediation impact was not established . Moreover, culture of support has a moder ating role in the relationship between TQM practices an d the OP . ( Tahir Iqbal, Bilal Ahmad Khan, Nadeem Talib, Nawar Khan . TQM and Organization Performance: The Mediation and Moderation Fit . Life Sci J 2012;9( 4 ): 1571 - 1582 ) (ISSN:1097 - 8135). http://www.lifesciencesite.com . 239" @default.
- W924484142 created "2016-06-24" @default.
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- W924484142 date "2012-01-01" @default.
- W924484142 modified "2023-09-23" @default.
- W924484142 title "TQM and Organization Performance : The Mediation and Moderation Fit" @default.
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