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- W929122958 abstract "目前四川移动在网络投诉管理方面的考核指标主要有四个，它们分别是“投诉解决及时率”、“投诉转派及时率”、“回复准确率”和“每万用户投诉比”。“投诉解决及时率”和“转派及时率”的作用是衡量投诉处理或转派的速度是否满足时间要求，“回复准确率”用来衡量处理的效果是否合格。三个“率”指标，其参考价值主要在于投诉的“事后”处理上。而“每万用户投诉比”指标主要用于“事前”控制，其定义是：" @default.
- W929122958 created "2016-06-24" @default.
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- W929122958 date "2007-01-01" @default.
- W929122958 modified "2023-09-24" @default.
- W929122958 title "采用“聚类分析”方法提升网络投诉预防和处理能力" @default.
- W929122958 hasPublicationYear "2007" @default.
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