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- W95851799 abstract "We discuss the growth, the benefits and risks, of business users taking a more active part in developing computerised information applications. After briefly discussing IS (information system) development management issues relating to user based IS development, we propose a framework for indicating the extent to which particular business users need to know about the process of developing IT systems. We then outline our recent research which addresses the measurement of BUD (Business User Development) success factors and identifies typical IT involvement levels of business users. We can conclude that BUD outcome effectiveness can be predicted using measures of contributing factors, a framework can be used to indicate the level of IT development process knowledge needed by business users, and that improved tool support would enable business users to be much more actively and directly involved in IS development. Given the current tool support environment, many agree that business users and managers need to be educated to acquire ‘good’ systems design and implementation techniques. An important assertion in this paper is that appropriately designed tool support would significantly reduce the need for IT training of business users." @default.
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- W95851799 date "1997-01-01" @default.
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- W95851799 title "Business users and the information system development process: a need to know basis" @default.
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- W95851799 doi "https://doi.org/10.1007/978-0-387-35089-9_16" @default.
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