FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W96176816> ?p ?o ?g. }

• W96176816 startingPage "1" @default.
• W96176816 abstract "Chapter 1 INTRODUCTION TO LIVE ONLINE REFERENCE In the 1957 movie Desk Set, efficiency expert Spencer Tracy attempts to replace librarian Katharine Hepburn with an electronic brain, but the idea blows up (literally) in his face. After Tracy feeds too many questions into the machine too quickly, the apparatus explodes, hisses, and spews sparks, smoke, and missiles throughout the library. Unlike the smoldering machine, Hepburn deftly answers rapid-fire questions launched at her with efficiency, grace, and style. By the movie's end Hepburn wins both job security and Spencer Tracy's admiration and love. No machine can do our job, proclaims the triumphant librarian. In the 1968 movie 2001; A Space Odyssey, the computer character HAL is depicted in the beginning of the film as a gregarious, automated helpmate befriending and assisting his fellow space voyagers. As the story unfolds, the machine gradually begins to manipulate the environment. Like a latter-day Frankenstein, HAL gains control of and for a short time dominates the humans who created him. Clifford Lynch used these two movies in his keynote address at the Third Annual Digital Reference Conference to demonstrate the difficulty of trying to effectively synthesize human skills and computer capabilities, the primary goal of live online service. In the Desk Set example, the human trumps the machine; in 2001 the machine trounces the human. But neither movie provides a clue about combining content and people to form a computer-based social system, Lynch says. This report is intended to help librarians peacefully coexist with their automated information systems and provide effective online assistance to library patrons--not by abandoning their exploding computers and reverting to manual reference, nor by letting the machines take over. Rather, the goal is to combine the strengths of humans and machines to deliver library services. In this report you'll find practical information on live online service systems, equipment, and supplies, as well as information on evolving technologies. Armed with this information, librarians can harness the benefits of automation to craft systems, policies, and procedures to provide effective online library service to patrons. For many librarians, the selection and implementation of the correct virtual determines the ultimate success of this service. This report details information on the and systems most commonly used in online service. System descriptions ranging from e-mail, chat, instant message, and audio and video communications are included. Librarian and author Steve Coffman says, software is at the heart of virtual reference and will define the kind of service you can offer and how you offer it. (Coffman, Sept./Oct. 2001, p. 15) Clifford Lynch says the technology is not what makes online sophisticated frontier work. The frontier work is the nontechnical social aspects of automated reference--which Lynch characterizes as squishy things--that present the greatest challenges and opportunities for librarians. (Lynch, Nov. 12, 2001) Staffing issues, standards adoption, privacy, and competition between libraries are among the squishy areas that can make or break online projects, and this report examines these topics as well. This report also offers case studies of live online service in different types of libraries. As Coffman notes, until recently, every library that started a service had to go through the time-consuming process from the ground up, and often they ... were simply reinventing the wheel with no easy way to capitalize on the knowledge and experience of libraries that had been operating these services for awhile. (Coffman, Sept./Oct. 2001, p. 20) Now that several libraries have experimented with online reference, others can take advantage of the precedents set. …" @default.
• W96176816 created "2016-06-24" @default.
• W96176816 creator A5072637009 @default.
• W96176816 date "2002-07-01" @default.
• W96176816 modified "2023-09-23" @default.
• W96176816 title "Establishing and Maintaining Live Online Reference Service. (Library Technology Reports)" @default.
• W96176816 hasPublicationYear "2002" @default.
• W96176816 type Work @default.
• W96176816 sameAs 96176816 @default.
• W96176816 citedByCount "2" @default.
• W96176816 crossrefType "journal-article" @default.
• W96176816 hasAuthorship W96176816A5072637009 @default.
• W96176816 hasConcept C111919701 @default.
• W96176816 hasConcept C124952713 @default.
• W96176816 hasConcept C136264566 @default.
• W96176816 hasConcept C136764020 @default.
• W96176816 hasConcept C142362112 @default.
• W96176816 hasConcept C154945302 @default.
• W96176816 hasConcept C162324750 @default.
• W96176816 hasConcept C177264268 @default.
• W96176816 hasConcept C199360897 @default.
• W96176816 hasConcept C2776545233 @default.
• W96176816 hasConcept C2776678506 @default.
• W96176816 hasConcept C2778572836 @default.
• W96176816 hasConcept C2780378061 @default.
• W96176816 hasConcept C41008148 @default.
• W96176816 hasConceptScore W96176816C111919701 @default.
• W96176816 hasConceptScore W96176816C124952713 @default.
• W96176816 hasConceptScore W96176816C136264566 @default.
• W96176816 hasConceptScore W96176816C136764020 @default.
• W96176816 hasConceptScore W96176816C142362112 @default.
• W96176816 hasConceptScore W96176816C154945302 @default.
• W96176816 hasConceptScore W96176816C162324750 @default.
• W96176816 hasConceptScore W96176816C177264268 @default.
• W96176816 hasConceptScore W96176816C199360897 @default.
• W96176816 hasConceptScore W96176816C2776545233 @default.
• W96176816 hasConceptScore W96176816C2776678506 @default.
• W96176816 hasConceptScore W96176816C2778572836 @default.
• W96176816 hasConceptScore W96176816C2780378061 @default.
• W96176816 hasConceptScore W96176816C41008148 @default.
• W96176816 hasIssue "4" @default.
• W96176816 hasLocation W961768161 @default.
• W96176816 hasOpenAccess W96176816 @default.
• W96176816 hasPrimaryLocation W961768161 @default.
• W96176816 hasRelatedWork W125903699 @default.
• W96176816 hasRelatedWork W1585023361 @default.
• W96176816 hasRelatedWork W164415529 @default.
• W96176816 hasRelatedWork W1750855792 @default.
• W96176816 hasRelatedWork W2046389345 @default.
• W96176816 hasRelatedWork W2061191553 @default.
• W96176816 hasRelatedWork W2071012165 @default.
• W96176816 hasRelatedWork W2145672993 @default.
• W96176816 hasRelatedWork W2183976132 @default.
• W96176816 hasRelatedWork W2267147430 @default.
• W96176816 hasRelatedWork W2312862121 @default.
• W96176816 hasRelatedWork W253516070 @default.
• W96176816 hasRelatedWork W2603413184 @default.
• W96176816 hasRelatedWork W277238415 @default.
• W96176816 hasRelatedWork W2972631673 @default.
• W96176816 hasRelatedWork W2993090325 @default.
• W96176816 hasRelatedWork W351381311 @default.
• W96176816 hasRelatedWork W1569238380 @default.
• W96176816 hasRelatedWork W2272971911 @default.
• W96176816 hasRelatedWork W3162627502 @default.
• W96176816 hasVolume "38" @default.
• W96176816 isParatext "false" @default.
• W96176816 isRetracted "false" @default.
• W96176816 magId "96176816" @default.
• W96176816 workType "article" @default.