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- W97363482 abstract "ABSTRACT Systems developed for flexible, computer integrated manufacturing are having an impact - they are turning manufacturing into service operations. They enable small productive and development units to link into inter-organizational networks and to act as independent suppliers and service providers. Customers expect more complete service in time, often relying on a long chain of value-adding partners. Service, once viewed as the peril of productivity, is now the stuff of strategy that wins customers and reshapes industries. This trend may be unsettling to managers and researchers who conventionally have emphasized the internal control and integration of manufacturing facilities. Systematic ways of thinking about the strategic impacts of information systems on manufacturing are starting to emerge. This paper suggests a model of service channels that opens up the manufacturing/services interface and examines the trade-offs of matching different organizations and systems technology." @default.
- W97363482 created "2016-06-24" @default.
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- W97363482 date "1991-01-01" @default.
- W97363482 modified "2023-09-25" @default.
- W97363482 title "Systems That Turn Manufacturing into Service" @default.
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- W97363482 doi "https://doi.org/10.1016/b978-0-444-88919-5.50023-8" @default.
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