FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W9892790> ?p ?o ?g. }

• W9892790 abstract "Customer-focused service design and innovation is critical in enabling service firms to deliver what customers want. Although numerous studies have emphasized the importance of customer expectations in numerous disciplines, previous empirical research has only captured non real-time data. Furthermore, previous research contains no mathematical mechanism for correctly catching customer expectations. Service firms therefore must make additional efforts to analyze and predict customer needs according to previous empirical research, yet their predictions and customer expectations continue to exhibit a significant gap. Accordingly, this study proposes a systematical and quantitative customer expectation measurement model based on Fechner’s Law and the concepts of operation risk that service firms can use to measure real time customer expectations during service experience delivery." @default.
• W9892790 created "2016-06-24" @default.
• W9892790 creator A5053210252 @default.
• W9892790 creator A5063114477 @default.
• W9892790 date "2010-01-01" @default.
• W9892790 modified "2023-09-24" @default.
• W9892790 title "Design of the Customer Expectation Measurement Model in Dynamic Service Experience Delivery" @default.
• W9892790 cites W107548767 @default.
• W9892790 cites W1523302265 @default.
• W9892790 cites W1553223579 @default.
• W9892790 cites W1574655732 @default.
• W9892790 cites W1964813654 @default.
• W9892790 cites W1967961052 @default.
• W9892790 cites W1970295420 @default.
• W9892790 cites W1979432935 @default.
• W9892790 cites W1994051740 @default.
• W9892790 cites W2001890211 @default.
• W9892790 cites W2002886096 @default.
• W9892790 cites W2013502477 @default.
• W9892790 cites W2015847414 @default.
• W9892790 cites W2022464988 @default.
• W9892790 cites W2026368098 @default.
• W9892790 cites W2034935201 @default.
• W9892790 cites W2038125955 @default.
• W9892790 cites W2040239356 @default.
• W9892790 cites W2043947871 @default.
• W9892790 cites W2044326626 @default.
• W9892790 cites W2044510911 @default.
• W9892790 cites W2047981739 @default.
• W9892790 cites W2067718403 @default.
• W9892790 cites W2080573112 @default.
• W9892790 cites W2115560422 @default.
• W9892790 cites W2120523603 @default.
• W9892790 cites W2136451344 @default.
• W9892790 cites W2145009679 @default.
• W9892790 cites W2150563888 @default.
• W9892790 cites W2152103757 @default.
• W9892790 cites W2154367055 @default.
• W9892790 cites W3215638535 @default.
• W9892790 cites W54930839 @default.
• W9892790 cites W758034074 @default.
• W9892790 cites W1529060346 @default.
• W9892790 cites W158044045 @default.
• W9892790 cites W3025702560 @default.
• W9892790 doi "https://doi.org/10.17705/1pais.02302" @default.
• W9892790 hasPublicationYear "2010" @default.
• W9892790 type Work @default.
• W9892790 sameAs 9892790 @default.
• W9892790 citedByCount "4" @default.
• W9892790 countsByYear W98927902012 @default.
• W9892790 countsByYear W98927902013 @default.
• W9892790 countsByYear W98927902016 @default.
• W9892790 countsByYear W98927902017 @default.
• W9892790 crossrefType "journal-article" @default.
• W9892790 hasAuthorship W9892790A5053210252 @default.
• W9892790 hasAuthorship W9892790A5063114477 @default.
• W9892790 hasBestOaLocation W98927902 @default.
• W9892790 hasConcept C101276457 @default.
• W9892790 hasConcept C111472728 @default.
• W9892790 hasConcept C120936955 @default.
• W9892790 hasConcept C124101348 @default.
• W9892790 hasConcept C138885662 @default.
• W9892790 hasConcept C140781008 @default.
• W9892790 hasConcept C144133560 @default.
• W9892790 hasConcept C162853370 @default.
• W9892790 hasConcept C2780009758 @default.
• W9892790 hasConcept C2780378061 @default.
• W9892790 hasConcept C31367271 @default.
• W9892790 hasConcept C41008148 @default.
• W9892790 hasConcept C43595421 @default.
• W9892790 hasConcept C57660159 @default.
• W9892790 hasConcept C61974975 @default.
• W9892790 hasConcept C63207073 @default.
• W9892790 hasConceptScore W9892790C101276457 @default.
• W9892790 hasConceptScore W9892790C111472728 @default.
• W9892790 hasConceptScore W9892790C120936955 @default.
• W9892790 hasConceptScore W9892790C124101348 @default.
• W9892790 hasConceptScore W9892790C138885662 @default.
• W9892790 hasConceptScore W9892790C140781008 @default.
• W9892790 hasConceptScore W9892790C144133560 @default.
• W9892790 hasConceptScore W9892790C162853370 @default.
• W9892790 hasConceptScore W9892790C2780009758 @default.
• W9892790 hasConceptScore W9892790C2780378061 @default.
• W9892790 hasConceptScore W9892790C31367271 @default.
• W9892790 hasConceptScore W9892790C41008148 @default.
• W9892790 hasConceptScore W9892790C43595421 @default.
• W9892790 hasConceptScore W9892790C57660159 @default.
• W9892790 hasConceptScore W9892790C61974975 @default.
• W9892790 hasConceptScore W9892790C63207073 @default.
• W9892790 hasLocation W98927901 @default.
• W9892790 hasLocation W98927902 @default.
• W9892790 hasOpenAccess W9892790 @default.
• W9892790 hasPrimaryLocation W98927901 @default.
• W9892790 hasRelatedWork W124463554 @default.
• W9892790 hasRelatedWork W1693103533 @default.
• W9892790 hasRelatedWork W1979567662 @default.
• W9892790 hasRelatedWork W1996168766 @default.
• W9892790 hasRelatedWork W2001497615 @default.
• W9892790 hasRelatedWork W2017427582 @default.
• W9892790 hasRelatedWork W2137935037 @default.

• next