Matches in SemOpenAlex for { <https://semopenalex.org/work/W993841> ?p ?o ?g. }
Showing items 1 to 85 of
85
with 100 items per page.
- W993841 endingPage "66" @default.
- W993841 startingPage "47" @default.
- W993841 abstract "Service quality is a key factor of the competitive capability of business consulting services providers – it helps strengthen the image, create references, establish long-term business relationships and reduce the perceived risk to the customer of such services. The existing service quality models are not suitable for application to the business-to- business (B2B) market due to differences in service characteristics and specific behavior of B2B customers. Business consulting services are highly intangible and complex to evaluate, with a large number of people involved generally both in their provision and use. Typically, they are implemented in the form of a project, characterized by a high degree of interaction between service providers and customers, who differ by their ability to be integrated in their service provision process. It is essential to adapt these services to specific customer needs, and the outcome of service provision may sometimes only be apparent a while after the consulting project has been completed. Therefore, there is no single, generally accepted model of conceptualizing and measuring the quality of B2B services such as business consulting services. Building from existing theoretical notions, the paper determines the suitability of Donabedian's service quality model for conceptualizing and measuring the perceived quality of business consulting services. Based on the results of the empirical research conducted on a sample of 110 managers of the companies which use them, the perceived quality of business consulting services was found to be a multidimensional construct of a higher order which is perceived by customers through such dimensions as service potential, process and results. Thus, the preliminary hypothesis of the paper was confirmed. Research results provide the basis for recommendations to be presented for use by the marketing management of consulting services providers as well as serving as suggestions for future research." @default.
- W993841 created "2016-06-24" @default.
- W993841 creator A5008870574 @default.
- W993841 creator A5027993910 @default.
- W993841 date "2012-07-11" @default.
- W993841 modified "2023-09-23" @default.
- W993841 title "Service quality concept and measurement in the business consulting market" @default.
- W993841 hasPublicationYear "2012" @default.
- W993841 type Work @default.
- W993841 sameAs 993841 @default.
- W993841 citedByCount "2" @default.
- W993841 countsByYear W9938412013 @default.
- W993841 countsByYear W9938412021 @default.
- W993841 crossrefType "posted-content" @default.
- W993841 hasAuthorship W993841A5008870574 @default.
- W993841 hasAuthorship W993841A5027993910 @default.
- W993841 hasConcept C10138342 @default.
- W993841 hasConcept C111472728 @default.
- W993841 hasConcept C116537 @default.
- W993841 hasConcept C138885662 @default.
- W993841 hasConcept C140781008 @default.
- W993841 hasConcept C144133560 @default.
- W993841 hasConcept C1622189 @default.
- W993841 hasConcept C162853370 @default.
- W993841 hasConcept C182306322 @default.
- W993841 hasConcept C195094911 @default.
- W993841 hasConcept C199364280 @default.
- W993841 hasConcept C2778121033 @default.
- W993841 hasConcept C2779530757 @default.
- W993841 hasConcept C2780378061 @default.
- W993841 hasConcept C41008148 @default.
- W993841 hasConcept C4216890 @default.
- W993841 hasConcept C56739046 @default.
- W993841 hasConcept C61063171 @default.
- W993841 hasConcept C65257409 @default.
- W993841 hasConcept C81286331 @default.
- W993841 hasConceptScore W993841C10138342 @default.
- W993841 hasConceptScore W993841C111472728 @default.
- W993841 hasConceptScore W993841C116537 @default.
- W993841 hasConceptScore W993841C138885662 @default.
- W993841 hasConceptScore W993841C140781008 @default.
- W993841 hasConceptScore W993841C144133560 @default.
- W993841 hasConceptScore W993841C1622189 @default.
- W993841 hasConceptScore W993841C162853370 @default.
- W993841 hasConceptScore W993841C182306322 @default.
- W993841 hasConceptScore W993841C195094911 @default.
- W993841 hasConceptScore W993841C199364280 @default.
- W993841 hasConceptScore W993841C2778121033 @default.
- W993841 hasConceptScore W993841C2779530757 @default.
- W993841 hasConceptScore W993841C2780378061 @default.
- W993841 hasConceptScore W993841C41008148 @default.
- W993841 hasConceptScore W993841C4216890 @default.
- W993841 hasConceptScore W993841C56739046 @default.
- W993841 hasConceptScore W993841C61063171 @default.
- W993841 hasConceptScore W993841C65257409 @default.
- W993841 hasConceptScore W993841C81286331 @default.
- W993841 hasIssue "1" @default.
- W993841 hasOpenAccess W993841 @default.
- W993841 hasRelatedWork W1553985273 @default.
- W993841 hasRelatedWork W176558419 @default.
- W993841 hasRelatedWork W1890782219 @default.
- W993841 hasRelatedWork W2023091923 @default.
- W993841 hasRelatedWork W2068239354 @default.
- W993841 hasRelatedWork W2078109070 @default.
- W993841 hasRelatedWork W2085987034 @default.
- W993841 hasRelatedWork W2091726923 @default.
- W993841 hasRelatedWork W2094013842 @default.
- W993841 hasRelatedWork W2107917088 @default.
- W993841 hasRelatedWork W2124538142 @default.
- W993841 hasRelatedWork W2127184183 @default.
- W993841 hasRelatedWork W2163576369 @default.
- W993841 hasRelatedWork W2315835474 @default.
- W993841 hasRelatedWork W2339885984 @default.
- W993841 hasRelatedWork W2566961079 @default.
- W993841 hasRelatedWork W2594107815 @default.
- W993841 hasRelatedWork W27375083 @default.
- W993841 hasRelatedWork W3122427902 @default.
- W993841 hasRelatedWork W2102318684 @default.
- W993841 hasVolume "24" @default.
- W993841 isParatext "false" @default.
- W993841 isRetracted "false" @default.
- W993841 magId "993841" @default.
- W993841 workType "article" @default.